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What area do you serve?
What area do you serve?
We serve the wonderful community of Horizon West
Seidel
Hickory Nut
Ovation
Town Center (Hamlin)
Do you offer a meet-and-greet before the first service?
Do you offer a meet-and-greet before the first service?
Of course! Simply contact us, and we will help set up your Complimentary Meet n’ Greet.
What services are included in a walk?
What services are included in a walk?
As with all of our services, it is ‘all-inclusive,’ so everything from dog walks, to feeding, supplying fresh water and medications, bringing in your Amazon packages, and more!
Do you offer other services besides walking?
Do you offer other services besides walking?
Yes! In addition to dog walking, we are also happy to perform ‘Drop In’ and ‘Pet Sitting’ visits for your pup, cat, rabbit, guinea pig, bird, etc., We will arrive at a time that is prearranged, feed, water, play with, let out in backyard (dogs)…and the best part? Additional pets are included at no extra charge!
Can you administer medications or special care?
Can you administer medications or special care?
Of course. We can give your pet any needed medications or supplements, just make sure the exact name and info is included in their online PetPocketBook profile before their visit!
Do you offer off leash walks?
Do you offer off leash walks?
We perform all dog walks on a leash. No Exception!
How far in advance do I need to book?
How far in advance do I need to book?
We recommend requesting your pet care as soon as you know your plans, for best availability. However, we do accept requests for same day service, subject to availability.
Do you offer recurring walks?
Do you offer recurring walks?
Yes! We offer weekly recurring dog walks, as well as the occasional walk, as needed. Automatically recurring services have guaranteed availability.
Can I schedule a walk for the same day?
Can I schedule a walk for the same day?
Of course! If we are available, we will be happy to walk your pup…and ‘last minute’ requests are accepted with no additional charge!
How do I book a walk?
How do I book a walk?
The best way to request service is by submitting your request online in your PetPocketBook account (always available at the top of the the homepage). We also accept requests via email and the messenger in your PetPocketBook account.
How do I cancel or reschedule a walk?
How do I cancel or reschedule a walk?
You can easily cancel, edit, or add pet care requests directly in your online PetPocketBook account. Cancellations before 8am the day of scheduled service will incur not fees. Cancellations submitted in PetPocketBook at 8am or later will incur a 75% fee for the same day's scheduled services.
How do I pay for your services?
How do I pay for your services?
Horizon West Pet Care accepts credit cards, debit cards, and ACH payments in your PetPocketBook account (electronic payments in the PetPocketBook system incur a 5% surcharge), as well as cash and checks (which do not have an additional fee!).
Are there any additional fees?
Are there any additional fees?
Pet care on and around the below holidays will incur a $5/visit charge:
-New Year’s Day
-Easter Sunday
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving Day & Black Friday
-Christmas Eve, Christmas Day, Day After Christmas
-New Year’s Eve
Are your dog walkers insured?
Are your dog walkers insured?
Yes. Every dog walker/pet sitter with Horizon West Pet Care is Insured
Do your dog walkers have background checks?
Do your dog walkers have background checks?
Every new employee undergoes an employment & criminal background check.
How do you handle emergencies?
How do you handle emergencies?
Should an emergency occur in your absence, we will contact you immediately. If we feel it is necessary for your pet to be seen by your veterinarian, we will take him/her to the veterinarian listed in your online PetPocketBook account. If no veterinarian is listed, we will be unable to take them in; please ensure your PetPocketBook is always complete and up-to-date.
Will I have the same dog walker every time?
Will I have the same dog walker every time?
Your dog walker/pet sitter will be determined upon when you need service, and whomever is available at that time. All dog walkers/pet sitters are perfectly capable, and have been trained accordingly.
How do you provide updates on my dog’s walk?
How do you provide updates on my dog’s walk?
After every visit, the ‘pet parent’ will receive a ‘visit report’ showing the time of arrival & departure, a map of your dog’s walk, if your pet was fed, given fresh water, went potty, brought in packages, and may even include a picture or two!
What if my dog is not home when the walker arrives?
What if my dog is not home when the walker arrives?
If we arrive as scheduled, and your pet is not home, or you forgot to cancel service prior to our arrival, the full amount for the service will be charged.
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